FAQ

• How to create an account?

  If you want to create an account, go to the “Login” section at the top right of the page and click “Create Account.” Then fill in the required information and press “Create Account.”

   

• How can I pay for my order?

  Below you’ll find a list of our available payment service providers:

   

  • Stripe
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay

  
• When can I expect my order to arrive?

  Your order will be delivered within 3–10 business days via UPS or DHL courier service. Deliveries are usually made during business hours.

• How can I return an item?

  You can register a return within 14 days of purchase by using our online return form. To access the form, please contact our support team.

  Note: Do not send your return to our office address. Please follow the instructions provided in the email to ensure your return is delivered correctly to our warehouse and to avoid any additional costs.

  Return adress – Sidaronių g. 29-3, LT-06234, Vilnius

• Company details
  • Ironele MB, į.k – 307565119
  • Sidaronių g. 29-3, LT-06234 Vilnius
  • info@new.ironele.de